Privacy Policy

Renapur Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.renapur.com  (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site AND/OR you will be required to read and accept this Privacy Policy when signing up for an Account. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

Definitions and Interpretation

In this Policy, the following terms shall have the following meanings: 

“Account”

Means an account required to access and/or use certain areas and features of Our Site;

“Cookie”

Means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;

“Cookie Law”

Means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

“personal data”

Means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and

“We/Us/Our”

Means Renapur Ltd, a limited company registered in England under company number 2929564, whose registered address is 4A Kingfisher Court, Brambleside, Bellbrook Business Park, Uckfield, East Sussex, TN22 1QQ and whose main trading address is Renapur Ltd, London Road Ashington, West Sussex, RH20 3AX.


Information About Us

2.1       Our Site is owned and operated by Renapur Ltd company registered in England under company number 2929564, whose registered address is 4A Kingfisher Court, Brambleside, Bellbrook Business Park, Uckfield, East Sussex, TN22 1QQ and whose main trading address is Renapur Ltd, London Road Ashington, West Sussex, RH20 3AX.

2.2       Our VAT number is GB644366429

2.3       Our Data Protection Officer is Dan Watt, and can be contacted by email at info@renapur.com, by telephone on 01903 893990, or by post at Renapur Ltd, London Road Ashington, West Sussex, RH20 3AX.

What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

Your Rights

4.1        As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

4.1.1     The right to be informed about Our collection and use of personal data;

4.1.2     The right of access to the personal data we hold about you;

4.1.3     The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 15);

4.1.4     The right to be forgotten – i.e. the right to ask us to delete any personal data We hold about you (We hold your personal data on our secure system to enable fast checkout on future orders, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 15);

4.1.5     The right to restrict (i.e. prevent) the processing of your personal data;

4.1.6     The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);

4.1.7     The right to object to Us using your personal data for particular purposes; and

4.1.8     Rights with respect to automated decision making and profiling.

If you have any cause for complaint about our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office. For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

What Data Do We Collect?

Depending upon your use of Our Site, We may collect some or all of the following personal and non-personal data (please also see section 13 on Our use of Cookies and similar technologies).

5.1         Name;

5.2         Gender

5.3         Business/company name

5.4         Contact information such as email addresses and telephone numbers;

5.5         Address

5.6         Demographic information such as post code

5.7         Financial information such as credit / debit card numbers;

5.8         IP address;

5.9         Web browser type and version;

5.10       Operating system;

5.11       A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to;

How Do We Use Your Data?

6.1         All personal data is processed and stored securely, We will comply with Our obligations and safeguard your rights under the [GDPR] at all times. For more details on security see section 7, below.

6.2         Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:

6.2.1     Providing and managing your Account;

6.2.2     Providing and managing your access to Our Site;

6.2.3     Personalising and tailoring your experience on Our Site;

6.2.4     Supplying Our products AND/OR services to you (please note that We require your personal data in order to enter into a contract with you);

6.2.5     Personalising and tailoring Our products AND/OR services for you;

6.2.6     Replying to emails from you;

6.2.7     Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by contacting us at info@renapur.com

6.2.8     Supplying our delivery partners with the information below:

1)            Name;

2)            Gender;

3)            Business/company name

4)            Address

5)            Demographic information such as post code.

6)            Contact information such as email addresses and telephone numbers;

6.2.9     Market research;

6.2.10   Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience;

6.3        With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email AND/OR telephone AND/OR text message AND/OR post with information, news and offers on Our products AND/OR services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the [GDPR] and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

6.4        Third parties including Google maps, YouTube, social media sites and payment gateways such as Sagepay, Paypal and Amazon Pay whose content appears on Our Site may use third party Cookies, as detailed below in section 13. Please refer to section 13 for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.

6.5        You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.

6.6        We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):

6.6.1     Personnel data is kept on our secure server for an undetermined length of time, this is due to customers being able to log in to their online account for ease of re-ordering

6.6.2     We will on instruction delete all personnel details at the customer’s request. 

How and Where Do We Store Your Data?

7.1    We only keep your personal data for as long as we need to in order to use it as described above in section 6, and/or for as long as we have your permission to keep it.

7.2    Your data will only be stored in the UK.

7.3    Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through Our Site.

7.4    Steps We take to secure and protect your data include:

7.4.1 We will only engage with reputable companies, or companies whom we reasonably believe to be reputable and whose attitudes to data protection are in line with

7.4.2 Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our site.

7.4.3 Steps we take to secure and protect your data include:

7.5.1 Working with companies whom we believe to be reputable and share our data protection standards

7.5.2 Deletion / review of data on our systems

7.5.3 Limiting access to systems only to those team members whom need to access such data to perform their job / support company activities

7.5.4 Highlighting and training team members the importance of data security

7.5.5 Removing redundant third-party integrations from our systems

Do We Share Your Data?

8.1         Subject to section 8.2, we will not share any of your data with any third parties for any purposes.

8.2         In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal obligations, a court order, or a governmental authority.

OR

8.3         We may share your data with other companies in our group for marketing or accounting purposes. This includes our subsidiaries AND/OR our holding company and its subsidiaries

8.4         We may sometimes contract with third parties to supply products and services to you on our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.

8.5         We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.

8.6         We may sometimes use third party data processors that are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where We transfer any personal data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under GDPR.

8.7 How do we use personal data to ask you for feedback via email?

We share your name, email address and the product/service you purchased (as obtained during the order process) with Feefo, who will send you an email on our behalf asking you to complete a review. Our legal basis for doing this is our legitimate interest in asking for feedback in order to improve our products and services.

Please see Feefo’s privacy policy for more information on how Feefo uses the reviews you submit.

8.8         The Third party data processors used by us are listed below:

8.8.1      Sagepay: https://www.sagepay.co.uk/policies/privacy-policy

8.8.2      Paypal: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

8.8.3      Magento: https://magento.com/legal/terms/privacy

8.8.4      Mail Chimp: https://mailchimp.com/legal/privacy

8.8.6      Google Analytics: https://www.google.com/intl/en/policies/privacy/

8.8.7     Amazon Pay: https://pay.amazon.com/uk/help/201751600/

8.8.8     Feefo: https://www.feefo.com/en-gb/privacy/

8.9      In certain circumstances, we may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.

9        What Happens If Our Business Changes Hands?

9.1      We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.

9.2      In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes. When contacted you will not, however, be given the choice to have your data deleted or withheld from the new owner or controller.

10        How Can You Control Your Data?

10.1      In addition to your rights under the GDPR, set out in section 4, when OR when you submit personal data via Our Site, you may be given options to restrict our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details and by managing your Account.

10.2      You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving. 

11      Your Right to Withhold Information

11.1   You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

11.2   You may restrict our use of Cookies. For more information, see section 13.

12      How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@renapur.com or using the contact details below in section 14. 

13      Our Use of Cookies

13.1   Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our products AND/OR services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

13.2   By using Our Site you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for Google maps, YouTube for online instructional videos, social media sites or payment gateways such as Sagepay and Paypal. For more details, please refer to section 6, above, and to section 13.6 below. These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.

13.3   All Cookies used by and on Our Site are used in accordance with current Cookie Law.

13.4   Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 14, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

13.5   The following first party Cookies may be placed on your computer or device:

sessionid

Name

Typical Content

Expires

sessionid (random number)

alpha-numeric value

2 weeks

origin

alpha-numeric value

When you close your browser

origin_cancelled

alpha-numeric value

When you close your browser


13.6   Our Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.

13.7   The analytics service(s) used by Our Site use(s) Cookies to gather the required information.

13.8   The analytics service(s) used by Our Site use(s) the following Cookies:

Google Analytics

This is to ensure that we are able to monitor and understand what content is most popular and the site traffic statistics.

These cookies are classed by the Information Commissioner's Office (ICO) as 'minimally intrusive'.

For more information, see the Google Analytics Privacy Policy. You can choose to opt out of Google Analytics.

Name

Typical Content

Expires

_utma

randomly generated number

2 years

_utmb

randomly generated number

30 minutes

_utmc

randomly generated number

When you close your browser

_utmz

randomly generated number and information on how the site was reached (e.g. direct or via a link, organic search or paid search)

6 months

AddThis

Our website contains 'Share' buttons to enable visitors to easily share content via email and social websites. When content is shared, AddThis sets cookies to capture visitors sharing preferences for analytics purposes.

These cookies are classed by the ICO as 'moderately intrusive'.

Further information on AddThis' privacy and data practices can be found on the AddThis website.

Name

Typical Content

Expires

ssc

alpha-numeric value

2 years

ssh

alpha-numeric value

2 years

sshs

alpha-numeric value

2 years

uit

alpha-numeric value

1 day

loc

alpha-numeric value

2 years

dt

alpha-numeric value

2 years

di

alpha-numeric value

2 years

uid

alpha-numeric value

2 years

psc

alpha-numeric value

2 years 


14      In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

14.1   You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

14.2   It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

OR

Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our products AND/OR services. By using Our Site you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than us. Third party Cookies are used on Our Site for Google maps, YouTube for online instructional videos, social media sites or payment gateways such as Sagepay and Paypal. In addition, Our Site uses analytics services provided by Google, which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how people use Our Site.

15      Contacting Us

If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@renapur.com or by telephone on 01903 893990, or by post at Renapur Ltd, London Road, Ashington, West Sussex, RH20 3AX. Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you (as under section 12, above).

16      Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.